Support from application planning through to operation.
Installation, training, service and spare-parts arrangements for your system. Each proposal states the support included, onsite responsibilities and the warranty on the equipment supplied.
Installation & commissioning
Onsite installation, programming and commissioning against the acceptance criteria agreed in the proposal.
Operator & maintenance training
Training for operators and maintenance staff on running, programming and caring for the system. Structured robotics courses are available through our sister company RoboxRise.
Remote assistance
Help by phone, WhatsApp and video call for troubleshooting and programme changes.
Onsite service
Onsite visits for service and repairs, on the terms stated in your proposal or service agreement. Presses, special-purpose machines and other equipment around the cell can be supported by R-Tech.
Spare parts
Recommended spares are identified in each proposal, so critical parts can be held on site.
Warranty
Warranty period, coverage and exclusions are set out in each proposal for the equipment supplied.
Support enquiries
Our team is available Monday to Saturday, 9:00 AM to 6:00 PM, to discuss service and support for your equipment.
- Phone+91 81200 07474
- WhatsAppMessage us on WhatsApp
- Emailgunalan@r-tech.in
One group, complete support
TruMan Robots works alongside its sister companies, so the machines around your robot cell and the people who run it are supported too.
Robot systems
Robot selection, tooling, integration, commissioning and support for the robot cell itself.
TruMan supportMachines & support
Raghavendar Tech Excellence, Indore, builds and supports special-purpose machines, hydraulic presses and high-pressure descalers, including the machines in TruMan forging systems.
Visit r-tech.inRobotics training
Hands-on robotics, PLC and automation training on desktop industrial robots, for upskilling your operators and engineers before and after your cell goes live.
Visit roboxrise.inSupport FAQs
How long does installation take?
Timelines are project-specific. Your proposal states the equipment delivery period and the onsite installation and commissioning period separately, based on the agreed system scope.
Can the robot be adapted to my part and process?
The robot is one part of the system. Grippers and tooling, fixtures, process equipment and controls are selected or designed around your component and production target, and the proposal sets out exactly what is included.
What warranty do you offer?
Warranty terms, exclusions and support arrangements are stated in each proposal for the equipment supplied.
Do you provide training and support?
Yes. Operator and maintenance training can be included in the project scope. Our team is available Monday to Saturday, 9:00 AM to 6:00 PM to discuss service and support for your equipment.
Tell us about the task you want to automate.
Share the component, the current operation and the output you need. We'll work out what's needed to assess robot suitability and agree the next step.